BDS offers individualize and personal tech support.

We work with clients to determine needs and provide individualized strategy; implementation and IT support to improve business technology performance.

Customer Support Plans

We offer 3 tiers of customer support to meet your business needs. Our programs are flexible with opportunities to change and grow. We offer:

  • Live assistance from our professional support team
  • Fixed costs and monthly billing for all of our services
  • Ongoing monitoring systems to anticipate and avoid issues

“We take care of your computers so you can take care of your clients.”

1st tier – Live telephone support = $199/mo.

  • Live telephone support – 7:00 am – 6:00 pm PST
  • Remote computer support service
  • Server monitoring
  • Access to our FAQ tutorials

2nd tier, Live telephone support + onsite service = $399/mo.

  • Live telephone support and remote computer access
  • 2 monthly on-site service calls
  • business data backup management and restoration service

3rd tier- Live telephone support + onsite services+ advanced hardware replacement = $499/mo.

  • Lenovo hardware warranties
  • Replacement unit on hand

We respond within 90 minutes or less to assist you with any computer issues. We pride ourselves on quality customer support.